Return & Replacements

We strongly encourage our customer to try out their products as soon as it arrives. If there is a problem, please contact us immediately at 1-866-903-0299 or drop us an email at cs@ezprogear.com.

Customers may return the product back to us for a refund/exchange within 30 days of receipt. All return/exchange products must be complete and in the original packaging including all the accessories that came with it (such as cable, remote, manual, etc...). The customer is responsible for shipping the merchandise back to us.

A Valid RMA# (Return Merchandise Authorization) is required upon returning the item and must be written clearly or typed in front of the box/label that you will be sending back to us. Failure to do so will delay the process of your refund/exchange.

We are not responsible for any inbound package that is lost-en-route or receives damage. We recommend that you insure your shipment when you return the package back to us.

1. Defective Product
All defective products will be exchanged with the same model. If your defective products are our of stock or discontinued, our customer service will contact you if there is any upgrade model available. 

2. Non-Defective Product
All non-defective products may be returned within 30 days of receipt but can be subject to a 15% restocking fee. You will need to ship the merchandise back to us at your cost.

3. D.O.A (Damage On Arrival) Product
If the package arrives in damaged condition, you need to contact us immediately at 1-866-903-0299 within 24 hours of receipt. We will file the damage claim through our shipping courier. Even if damaged, do not throw any of the original packaging materials away. You might need to show it to the courier when they come to pick up your damaged package. And no worries, we will arrange a pick-up for the damaged package and ship the new one out to you immediately.

4.  Return for Credit/Exchange
All returns for credit will be issued once we receive the merchandise back and will be credited back thorugh the original payment method. No credit will be given toward the website to buy other products. It may take us approximately 2 business days to process your credit. Please note that some financial institutions/credit card banks may take up to 7 business days to process your credit and have it reflect on your next credit card statement. All sales tax will be refunded when returned for credit.

** Shipping and Handling charges are not Refundable**